Privacy Policy - Feed Your Soul India
Effective Date: 27 November 2025
Contact: [feedyoursoul1356@gmail.com] (mailto:feedyoursoul1356@gmail.com)
+91 91369 38551
Privacy Policy - Feed Your Soul India
Feed Your Soul India is committed to safeguarding your privacy and ensuring transparency in how your information is collected, used, and protected. This Privacy Policy explains the type of information we collect, why we collect it, how it is stored, and the rights you hold as a consumer. By visiting our website, interacting with our team, or purchasing our products, you agree to the practices described in this document.
1. Introduction
We value your trust and believe in maintaining complete confidentiality of personal information shared by our customers. This document outlines how personal information is handled when you browse, shop, or contact Feed Your Soul India. Whether you interact with us through our website, social media, email, or WhatsApp, this policy applies to all modes of communication.
2. Information We Collect
To provide a smooth experience and fulfil orders, we collect certain personal and non-personal data from our users.
2.1 Personal Information
We may collect details such as:
- Full name
- Email address
- Phone number
- Shipping or residential address
- Pin code
- Payment details
- Information voluntarily shared while making queries or providing feedback
This information is essential for processing orders and ensuring clear communication with our customers.
2.2 Payment Information
We do not store your card details or banking information. All payment transactions are handled securely by authorized third party payment gateways that follow industry standard encryption and data protection protocols.
2.3 Technical and Behavioral Information
Our website may automatically collect certain non-identifiable information including:
- Browser type
- Device model
- IP address
- Pages viewed on the website
- Time spent on the website
- Interaction patterns
This helps us understand customer preferences and optimize website performance.
3. How We Use Your Information
Your information enables us to offer a seamless experience. It may be used for the following purposes:
- Processing orders and arranging deliveries
- Sending order confirmations, tracking details, and notifications
- Responding to queries, complaints, or feedback
- Improving product quality, packaging, and user experience
- Sending promotional messages or updates (only if you opt in)
- Preventing fraud, misuse, or unauthorized transactions
- Maintaining internal records for legal and operational purposes
We ensure that your information is used only for legitimate business needs and not misused for any purpose.
4. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. Information may be shared only when necessary and limited to verified service partners.
4.1 Courier and Delivery Partners
To ensure timely delivery, your name, address, and phone number may be shared with logistics partners.
4.2 Payment Gateways
For completing your purchases, payment-related information may be securely shared with payment processors.
4.3 Legal Requirements
We may disclose information if required to comply with legal obligations, government requests, court orders, or investigations.
5. Data Protection and Security
We take multiple security measures to protect your information, including:
We take multiple security measures to protect your information, including:
- Secure servers
- SSL-encrypted transactions
- Restricted access to stored data
- Regular monitoring of suspicious activities
Although we use industry-standard protection, users must understand that no online transaction can guarantee absolute security. You are encouraged to use secure networks and safeguard personal devices when accessing our website.
6. Cookies and Tracking Tools
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember items added to your cart
- Offer personalized suggestions
- Improve navigation and page load speed
- Track website performance and user behaviour
You can turn off cookies through your browser settings. However, disabling cookies may reduce certain functionalities and impact your shopping experience.
7. Your Rights as a User
You have full control over your personal data. You can request:
- Access to your personal information
- Correction of inaccuracies
- Deletion of data (subject to legal requirements)
- Opt-out from promotional communications
- Withdrawal of consent for data collection or usage
To exercise these rights, you may contact us using the details provided at the end of this document.
8. Data Retention
We keep your information only for as long as needed for fulfilling your orders, maintaining records, or completing legal obligations. Once the purpose is fulfilled, your data may be securely archived or permanently deleted.
9. Third-Party Websites
Our website may contain links to external or third-party websites for additional resources or convenience. Feed Your Soul India is not responsible for the privacy practices, content, or security of these external websites. Users are encouraged to review the privacy policies of third-party platforms before engaging with them.
10. Children’s Privacy
Feed Your Soul India does not knowingly collect information from minors below the age of 18. If any such information is identified, it will be removed from our systems immediately. We encourage parents to supervise their children’s online activities.
11. Changes to This Policy
We may update or modify this Privacy Policy from time to time to reflect improvements, legal changes, or operational adjustments. The updated policy will be posted on our website with a revised effective date. Continued use of our services after any changes means you accept the updated terms.
12. Contact Information
For any concerns, data-related requests, or privacy questions, you may reach out to us at:
Email: [feedyoursoul1356@gmail.com](mailto:feedyoursoul1356@gmail.com)
Phone: +91 91369 38551